• Software development

    We take all stages of the software development process seriously. We believe that our high quality service provides a strong basis for a successful customer relationship. Read More
  • Outsourcing service

    Vikas IT outsourcing services allow business executives to keep control over IT strategies while benefiting from reduced operating costs and risks without compromising service delivery to end users and their clients. As a full-service IT provider. Read More
  • About Vikas

    VIKAS is IT outsourcing company located in Kiev, Ukraine. The company exists 5 years, and during this time perfectly showed oneself to good advantage in Ukrainian market.  Read More
  • 1
  • 2
  • 3

SUPPORT SERVICE

 
     Software support is the process of improvement, optimization and elimination of bugs of the software after implementation. Maintenance SW is one of phases of life cycle of the implemented software. During maintenance VIKAS brings some changes to correct the SW and eliminate any defects found in the course of use, and also for addition of new functionality, with the purpose to increase convenience of use (usability) and applicability of the software.Today’s support challenges demand new models that are not based on resource numbers alone. Teams now need to have a deep understanding of the business, and best practices of the industry. They also require a deeper level of integration with the Infrastructure, Development, and Testing teams. Support requirements at this level are as much about increasing productivity as they are about maintaining and improving the quality of services. Next generation support is moving toward integrated development-test-support environments designed to both track and improve results simultaneously.Support of information systems can be carried out with use of various models of IT outsourcing, including the dedicated center of development and support of the software. In this case the most effective interaction of teams of the customer and contractor is built. Creation of the allocated center for support of information systems allows to transfer routine work on support of the software to the staff of the company developer, and effort of internal experts to direct optimization of communications with business users, development and introduction of innovative ideas and other priority directions of development of IT department. Outsourcing of tasks of support of the software in VIKAS allows:

• To concentrate on core business and adoption of strategic decisions
• To increase controllability of operational risks
• To reduce terms of the solution of problems
• To minimize charges of an internal support service
• To achieve scalability of team of support depending on the current tasks.

OUR CLIENTS

 

  1. RENTALPOINT 

Software Inc., Ontario, Canada.

Provided services:
Administration of databases and business application, management of IT infrastructure, support and service desk
The technologies and platforms:
• Delphi XE4
• Operating systems: Windows 2008 server, Windows XP\7
• Databases: Microsoft SQL
• Business applications 
• Management of networks (LAN, WAN)

Carried-out functions:
• Software development and support
• Maintenance of application server, backup,
• QA engineering, software testing
• Support and advising of users


  2. KHS-Ukraine Ltd.
, Ukraine, Kiev (KHS GmbH department, Germany)
Provided services: management of IT infrastructure, support and service desk
The technologies and platforms:
• Operating systems: Windows XP\7
• Business applications: the client bank, appendices for delivery of the electronic reporting, customs appendices
Carried-out functions:
• Support and consultation of users
• Management of networks (LAN)
• Service of workstations and mobile workplaces

 3. Group of companies Autoguarant Ukraine
, Kiev (official Renault, Ford, Мitsubishi dealer; car service)
Provided services: administration of databases and business application, server installation and service, support and service desk
The technologies and platforms:
• Operating systems: Windows 2008 server, Windows XP\7
• Databases: Microsoft SQL Server 2005
• Business applications: ERP system 1С: Enterprise (the producer "1C" Russia)
Carried-out functions:
• Maintenance of application server, backup, Active Directory
• Administration and programming of 1С : Enterprise
• Support and advising of users to use with 1С: Enterprise
   
 4. Myastorg Ltd., Ukraine, Kiev (production and realization of meat products)
Provided services: management of IT infrastructure, administrations of databases and business applications, installation and service of servers, support and service desk
The technologies and platforms:
• Operating systems: Windows 2003 server, Windows XP\7, FreeBSD
• Databases: Microsoft SQL Server 2005
• Business applications: ERP system 1С: Enterprise (the producer "1C" Russia), the client bank, appendices for delivery of the electronic reporting
Carried-out functions:
• Service of server applications, backup, Active Directory, enciphering of data
• Administration and 1C:Enterprise programming
• Support and consultation of users
• Management of networks (LAN, WAN)
• Service of workstations and mobile workplaces
   5. HFK Biokon Ltd.
, Ukraine, Kiev (logistic services for importers of pharmacological group of goods)
Provided services:
• Creation software for the account and traffic control on the territory of the enterprise (for PC and mobile POS terminals)
• Creation software for address storage of goods (in development)
The technologies and platforms:
• Operating systems: Windows 2003 server, Windows XP\7, Windows CE
• Databases: Microsoft SQL Server 2005, MySQL, Oracle
• Programming languages and platforms: Pascal, IDE Delphi, C#, C++ , MS SQL
Carried-out functions:
• Software design
• Programming, testing
• Training of users, writing of operating instructions and administration of software