Software support is the process of improvement, optimization and elimination of bugs of the software after implementation. Maintenance SW is one of phases of life cycle of the implemented software. During maintenance VIKAS brings some changes to correct the SW and eliminate any defects found in the course of use, and also for addition of new functionality, with the purpose to increase convenience of use (usability) and applicability of the software.Today’s support challenges demand new models that are not based on resource numbers alone. Teams now need to have a deep understanding of the business, and best practices of the industry. They also require a deeper level of integration with the Infrastructure, Development, and Testing teams. Support requirements at this level are as much about increasing productivity as they are about maintaining and improving the quality of services. Next generation support is moving toward integrated development-test-support environments designed to both track and improve results simultaneously.Support of information systems can be carried out with use of various models of IT outsourcing, including the dedicated center of development and support of the software. In this case the most effective interaction of teams of the customer and contractor is built. Creation of the allocated center for support of information systems allows to transfer routine work on support of the software to the staff of the company developer, and effort of internal experts to direct optimization of communications with business users, development and introduction of innovative ideas and other priority directions of development of IT department. Outsourcing of tasks of support of the software in VIKAS allows:
• To concentrate on core business and adoption of strategic decisions
• To increase controllability of operational risks
• To reduce terms of the solution of problems
• To minimize charges of an internal support service
• To achieve scalability of team of support depending on the current tasks.